Catch Knowledge - Sri Lanka

BA (Hons) Degree Programme in Hospitality Management (Newsletter CK1 - 24th Nov) ... CLICK for details

2009-11-24T03:06:10Z

BA (Hons) Degree Programme in Hospitality Management with Paid Job Placement in UK...

Subject	:	BA (Hons) Degree Programme in Hospitality Management
Description	:	An Exciting Opportunity for a Golden Career in the UK HOSPITALITY.
Contact	:	British College of Applied Studies 32, Dharmarama Road, Colombo 06. Tel : 011 2501145, 077 311 41 05, 0772 834595

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1 st time in Sri Lanka University of Wolverhampton, UK offers LL.B.

Certified Ethical Hacker V.6

Obtain MBA Degree in e-Business

Computer Software Exhibition

Project Management Professional

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: +94 11 58 316 22
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	www.mynews.lk
Work on the southern railway track

Bottom Line

Making and revising a schedule
Don't be afraid to revise your schedule. Schedules are really plans for how you intend to use your time. If your schedule doesn't work, revise it. You must understand that your schedule is to help you develop good study habits. Once you have developed them, schedule building becomes easier.

1 st time in Sri Lanka University of Wolverhampton, UK offers LL.B. (Newsletter CK3 - 11th Nov) ... CLICK for details

2009-11-11T04:31:55Z

1 st time in Sri Lanka University of Wolverhampton, UK offers LL.B....

WWW.bcas.lk

Subject	:	1 st time in Sri Lanka University of Wolverhampton, UK offers LL.B.
Description	:	Dual UK Certification for the LL.b. course 1. BTEC HND is awarded from Edexcel UK. 2. Degree is awarded by University of Wolverhampton UK
Contact	:	British College of Applied Studies 077 311 41 05, 077 283 45 95

Previous News Letters

Certified Ethical Hacker V.6

Obtain MBA Degree in e-Business

Computer Software Exhibition

Project Management Professional

Good to Great Leaders

Catch Knowledge

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#3A, Dharmaraja Mawatha,
Alfred House Avenue,
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: +94 11 58 555 19
: +94 11 58 316 22
: +94 11 25 055 36
: info@catch.lk
: www.catch.lk

	www.mynews.lk
World's first iPhone virus surfaces

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Certified Ethical Hacker V.6 (Newsletter CK2 - 11th Nov) ... CLICK for details

2009-11-11T03:15:23Z

Certified Ethical Hacker V.6 Distinguish Yourself. Become a CEH....

Certified Ethical Hacker V.6
Distinguish Yourself. Become a CEH.
9th - 13th Dec. 2009 @ Singapore Informatics

Meet Jason. He is a Network Administrator with a Difference.
He is a Certified Ethical Hacker.

If you want to beat the attackers,
you've got to think like a hacker

Using self contained networks, hack
into simulated systems, and learn the

vulnerabilities of your own system through the eyes of an attacker

Certified Ethical Hacker v.6

5 Day Course : 9th - 13th Dec. 2009

Course Contents
Google Hacking
Trojans and Backdoors
Sniffers
Hacking email accounts
Hacking Web Servers
Linux Hacking
Evading IDS, Firewalls & Detecting
Penetration Testing
Writing Virus Codes
MCC OS X Hacking
Hacking Routers & cable modems
Hacking USB Devices
Credit Card Frauds
Spying Technologies
Hacking Global Positioning Systems

System Hacking
Viruses and Worms
Phishing
Session Hijacking
Hacking Wireless Networks
Honey Pots
Crptography
Covert Hacking
Reverse Engineering
VolP Hacking
RFID Hacking
Hacking Database Severs
Proxy Server Technologies
Creating Secirity Policies
How to Steal Passwords

Computer Forensics and Incident Handling and MORE..

CERTIFIED ETHICAL HACKER v.6

Venue : Singapore Informatics.
Liberty Plaza, Colombo 3

Call Kosala
4710650, 2564796, 0777 684710

Trainer Profile
DESMOND ALEXANDER of Malaysia

Certified ethical Hacker (CEH), CEH Instructor, CISSP, CCNA, CCNP, CWNA, CEA, Certified Information Security Auditor, Global Information Assuarance Certification, Certified in Homeland Security Level II (CHS-II), Certified management Trainer - The American Management Association, BSc. Computer Engineering - Nan Yang University, Singapore

Singapore Informatics Professional & Skills Development

EC-Council

Subject	:	Certified Ethical Hacker V.6
Description	:	If you want to beat the attackers, you've got to think like a hacker Using self contained networks, hack into simulated systems, and learn the vulnerabilities of your own system through the eyes of an attacker
Contact	:	Singapore Informatics 4710650, 2564796, 0777 684710

Previous News Letters

Obtain MBA Degree in e-Business

Computer Software Exhibition

Project Management Professional

Good to Great Leaders

O/L IT 2010 exam preparation support. Free!

Catch Knowledge

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Colombo 03, Sri Lanka

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: +94 11 58 555 19
: +94 11 58 316 22
: +94 11 25 055 36
: info@catch.lk
: www.catch.lk

	www.mynews.lk
Sri Lanka urges Australia to ban the LTTE on their soil

Bottom Line

When to study
The problem of when to study is critical. A good rule of thumb is that studying should be carried out only when you are rested, alert, and have planned for it. Last minute studying just before a class is usually a waste of time.

Obtain MBA Degree in e-Business (Newsletter CK1 - 11th Nov) ... CLICK for details

2009-11-11T00:22:47Z

Obtain MBA Degree in e-Business...

Obtain MBA Degree in

e-Business

MBA in | e-Business

FROM EC-Council | University USA

The Master of Business Administration in e-Business program covers topics that deal with global management; e-Commerce; the design, creation, and operation of web-based business operations; and information technology's role in business.

	Course Contents
*	e-Commerce Concepts
*	e-Business Design and Implementation
*	Principles of e-Business Security
*	Project Management in IT Security
*	and more ... click here for full course contents

Introduction Program on 15th Nov 2009
from 9:00 am to 12:00 noon at AIMS College.
Please attend (Entrance FREE).

Enroll before 29th Nov 2009

EC-Council | University
www.eccuni.us

AIMS College
29 A, Alfred Place, Colombo 03, Sri Lanka
Hot Line : 071-5364198
Tel : +94 (0) 11 2370928, 4710220
e-mail : info@aimscollege.lk, sanjeewa@aimscollege.lk
www.aimscollege.lk

Subject	:	Obtain MBA Degree in e-Business
Description	:	The Master of Business Administration in e-Business program covers topics that deal with global management; e-Commerce; the design, creation, and operation of web-based business operations; and information technology's role in business.
Contact	:	AIMS College 29 A, Alfred Place, Colombo 03, Sri Lanka Hot Line : 071-5364198 Tel : +94 (0) 11 2370928, 4710220 e-mail : info@aimscollege.lk, sanjeewa@aimscollege.lk www.aimscollege.lk

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Computer Software Exhibition

Project Management Professional

Good to Great Leaders

O/L IT 2010 exam preparation support. Free!

Law for Non Lawyers

Catch Knowledge

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(over 8 yrs of delighting IT solutions)
#3A, Dharmaraja Mawatha,
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Colombo 03, Sri Lanka

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: +94 11 58 555 19
: +94 11 58 316 22
: +94 11 25 055 36
: info@catch.lk
: www.catch.lk

	www.mynews.lk
You can meet the IGP on Fridays

Bottom Line

Keep an Eye on Your Competitors
Often news of new products or services offered by a competitor will be released on their website allowing you to understand what advantages they may have and enable you to respond in a timelier manner to their changes.

Computer Software Exhibition (Newsletter CK1 - 06th Nov) ... CLICK for details

2009-11-05T21:46:42Z

Computer Software Exhibition For the international market In ...

Institute of Java and Technological Studies

4th Floor, L .A.De Zoysa Building,
3B 1/4,Havelock Rd,
Colombo 5.
Tel : 011 250 6000
Email : info@ijts.lk
web : www.ijts.net , www.javasrilanka.org

Subject	:	Computer Software Exhibition
Description	:	Computer Software Exhibition For the international market In collaboration with open international university
Contact	:	Institute of Java and Technological Studies 4th Floor, L .A.De Zoysa Building, 3B 1/4,Havelock Rd, Colombo 5. Tel : 011 250 6000 Email : info@ijts.lk web : www.ijts.net , www.javasrilanka.org

Previous News Letters

Project Management Professional

Good to Great Leaders

O/L IT 2010 exam preparation support. Free!

Law for Non Lawyers

Finance for Non Finance Managers

Catch Knowledge

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Alfred House Avenue,
Colombo 03, Sri Lanka

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: +94 11 58 555 19
: +94 11 58 316 22
: +94 11 25 055 36
: info@catch.lk
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US Prosecutors oppose reducing bail for Raj Rajaratnam

Bottom Line

Programming Mapping Tool for CIM to Java
This tool is designed to ease compliance in CIM (Common Information Model) client programming in Java�. Because CIM is an object-based standard, this tool provides a way to map all the CIM objects to corresponding Java objects based on the CIM class definitions. The Java developer can then create, modify, or delete the appropriate CIM objects by manipulating Java instances. This tool makes the development process easier for the developer who is competent in Java programming but less familiar with CIM standards

Project Management Professional (Newsletter CK1 - 05th Nov) ... CLICK for details

2009-11-05T02:02:26Z

Project Management Professional Certification Training in Sri Lanka announces workshop dates...

The PIONEER and the LEADER in
Project Management Professional
Certification Training in Sri Lanka
announces workshop dates

The Course

This interactive project management Training program will take you through the global Standards of Project Management from basic to advanced project management principles and practices. A program will include case studies, group exercises a swell as practical exam questions.

For Whom

This course is designed to equip the participant from the different industries / services with required knowledge and skills set to effectively manage projects as well as offer necessary training to obtain the PMP certification-the profession's most respected and recognized credential.

When

5 - Day Workshop
27th, 28th, 29th Nov. & 5th, 6th Dec. 2009
9.00 a.m. To 5.00 p.m.

Conducted by
Dr. Madhu Fernando
Project Management Institute USA. Certified
Protect Management Professional (PMP)
M.Eng.RMIT
University, Australia.
Graddip.Bus.AIE,
Australia.
Member of Australian Institute of Management.
Founder/Director and
Former CEO Sri Lankan Chapter Of Project Management Institute (USA)

Trainer & Lectures
Mr. Ajith Ranasinha PMP
Mr. Pasan Manukith PMP
Mr. Anura Kuragama PMP
Mr. Fazly Jabbar PMP

2nd Floor, Liberty Plaza, Colombo 03.
Tel: 2564796-7, 4710650 Fax: 2467670
Visit us @ www.singaporeinformatics.lk, www.informaticseducation.com
Enquiries: psd@singaporeinformatics.lk

Subject	:	Project Management Professional
Description	:	The PIONEER and the LEADER in Project Management Professional Certification Training in Sri Lanka announces workshop dates
Contact	:	2nd Floor, Liberty Plaza, Colombo 03. Tel: 2564796-7, 4710650 Fax: 2467670 Visit us @ www.singaporeinformatics.lk, www.informaticseducation.com Enquiries: psd@singaporeinformatics.lk

Previous News Letters

Good to Great Leaders

O/L IT 2010 exam preparation support. Free!

Law for Non Lawyers

Finance for Non Finance Managers

If You Do Not Take Care of Your Customers

Catch Knowledge

Powered By
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(over 8 yrs of delighting IT solutions)
#3A, Dharmaraja Mawatha,
Alfred House Avenue,
Colombo 03, Sri Lanka

T
T
F
E
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: +94 11 58 555 19
: +94 11 58 316 22
: +94 11 25 055 36
: info@catch.lk
: www.catch.lk

www.mynews.lk

Piles treatment using Onion

Bottom Line

Plan the Work
It�s hard to overestimate the importance of proper planning. In general, project failures can most often be traced back to deficiencies in the planning process. There are three major deliverables from the project planning process � the Project Definition, the work plan, and the project management procedures.

Good to Great Leaders (Newsletter CK1 - 04th Nov) ... CLICK for details

2009-11-04T15:09:00Z

Good to Great Leaders - for Chairpersons, CEOs, Directors, Management Consultants & Senior Managers...

McQuire Rens & Jones

Presents

for Chairpersons, CEOs, Directors, Management Consultants & Senior Managers

IMPOSSIBLE IS NOTHING
- Inspiring to unleash potential in people
- Creating the 'Will' to win
- Leadership in victory and defeat
- Kindling the determination within

ACHIEVING IS EVERYTHING
- Polarizing Leadership & Management to win
- How to build corporate synergy to kill 'drag'
- Attributes for corporate leadership
- Techniques to sustain changed dimensions

LEADING WITH COURAGE
- The challenge of managing corporate responsibility
- Binding individual passions of people to a focal point
- Giving meaning to the work of people
- Building the platform to take the business forward

SPIRITUALITY - A VITAL INGREDIENT
- What is Spirituality?
- Its impact on Leadership
- Mental discipline and outlook
- Earning respect and regard from subordinates
/ followers

Due Diligence
A Fundamental Corporate Risk Management Strategy
- Real Life Case Studies in Project Evaluation & Screening Potential Partners followed by recommendations on Strategy, Structure, and a culture of Due Diligence

Dian Gomes
Director - MAS Holdings
Head - MAS Intimates Division

Nalin Jayasuriya
Managing Director & CEO
McQuire Rens & Jones (Pvt) Ltd
Former Regional HR Consultant &
Head of Special Projects, Smithkline
Beecham, Southeast Asia & India
(GlaxoSmithkline)

Achyut Reddy
Managing Director
Fonterra Brands Lanka (Pvt) Ltd

D. Eassuwaren
Chairman - Eswaran Brothers Ltd
Past President
The National Chamber of Commerce

Ranel Wijesinha
International Management Consultant,
Former Director Business Development
John Keells Holdings Group, and
Former Partner and Head of Consulting,
PricewaterhouseCoopers

Date & Time :	25th November 2009 I 9.00 am to 5.00 pm (Registration 8.30 am)
Venue :	IVY Room I Cinnamon Grand Colombo
Investment :	Rs. 10,000/- + VAT (Registration No. 114301744 - 7000)
	Cheques to be drawn in favour of 'McQuire Rens & Jones (Pvt) Ltd' & crossed A/c payee.

Organised by

McQuire Rens & Jones (Pvt) Ltd
# 17 / 37 Jesmine Park, Nawala, Sri Lanka
2009 McQuire Rens & Jones. All Rights Reserved.

Exclusive Print Media Partners

Electronic Media Partner

McQuire A True Partnership

2009 - 'Creating a Knowledge Economy'

Subject	:	Good to Great Leaders
Description	:	for Chairpersons, CEOs, Directors, Management Consultants & Senior Managers
Contact	:	McQuire Rens & Jones (Pvt) Ltd (+94) 11 5 833 100

Previous News Letters

O/L IT 2010 exam preparation support. Free!

Law for Non Lawyers

Finance for Non Finance Managers

If You Do Not Take Care of Your Customers

Building A Strategic Brand Plan

Catch Knowledge

Powered By
Inotrend International
(over 8 yrs of delighting IT solutions)
#3A, Dharmaraja Mawatha,
Alfred House Avenue,
Colombo 03, Sri Lanka

T
T
F
E
W

: +94 11 58 555 19
: +94 11 58 316 22
: +94 11 25 055 36
: info@catch.lk
: www.catch.lk

	www.mynews.lk
Piles treatment using Onion

Bottom Line

Know yourself
Every experience contains insights for you about yourself and your leadership. Who are you? What are your gifts and talents? What makes you tick? What are you needs, what are your values, what are your insecurities? How do people press your buttons? What do you need to manage that?When you engage with people what do they experience? What sort of leader do you want to be?

O/L IT 2010 exam preparation support. Free! (Newsletter CK1 - 22nd Oct) ...CLICK for details

2009-10-22T05:56:43Z

O/L IT 2010 exam preparation support. Free!...

Are you ready for the O/L IT Exam?

Revision by sections covering entire Syllabus
Test your knowledge with immediate feedback
Tracks your progress and highlights your weak areas in the syllabus
Exam practice through mock exams
Access to tutors for help
Easy access to past exam papers with model answers
Guides and resources on most effective learning habits

Subject	:	O/L IT 2010 exam preparation support. Free!
Description	:	Revision by sections covering entire Syllabus, Test your knowledge with immediate feedback, Tracks your progress and highlights your weak areas in the syllabus...
Contact	:	www.learndeck.com

Previous News Letters

Law for Non Lawyers

Finance for Non Finance Managers

If You Do Not Take Care of Your Customers

Building A Strategic Brand Plan

Diploma for Secretaries

Catch Knowledge

Powered By
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(over 8 yrs of delighting IT solutions)
#3A, Dharmaraja Mawatha,
Alfred House Avenue,
Colombo 03, Sri Lanka

T
T
F
E
W

: +94 11 58 555 19
: +94 11 58 316 22
: +94 11 25 055 36
: info@catch.lk
: www.catch.lk

	www.mynews.lk
Sri Lanka ranked 162 in the latest press freedom rankings

Bottom Line

During the exam
Read the question very carefully. Consider what precisely is being asked. If the question demands four arguments, then give four, not three or five. Do not write more than required in the hope that the people marking the exams will select the correct answers.

Law for Non Lawyers (Newsletter CK1 - 12th Oct) ...CLICK for details

2009-10-12T04:00:00Z

explore your basic legal knowledge on various business agreements... CLICK to view On-Line

"to understand the legal consequences and impact"

One Day Programme |15th October '09 | Park Premier, Excel World

Objectives and Learning Outcomes
The overall goal of the proposed workshop is to explore your basic legal knowledge on various business agreements used by organizations for business transactions and to understand the hidden issues created by such agreements before the parties enter into the agreement in specific this workshop intends to cover

- To understand the legal role
- Preparation before an agreement
- Essential elements of such agreements
- Rights and obligations of the parties
- Express terms and implied terms
- Signature rule
- Discharge and termination
- Limitation of liability

Areas Covered

- Memorandum of Understanding
- Agency agreement
- Partnership agreement
- Sale of goods contracts (Local & International) -
(off-line & on-line)
- Software license agreement
- Collateral contracts
- Confidentiality agreements
- Non-disclosure agreements
- Joint venture agreements
- Letter of Intent
- purchase order

Enroll today!

Call 5 833 100 / 5 836 888 email

Organised By -

McQuire Rens & Jones (Pvt) Ltd
# 17 / 37 Jesmine Park, Nawala, Sri Lanka
�2009 McQuire Rens & Jones. All Rights Reserved.

Facilitator

Dr. Prathiba Mahanamahewa
(IBA Scholar), Ph.D in Law (QLD), LL.M (Hons) (Melb)
LL.B (Colombo) Pg.Dip (France), Attorney-At-Law

Seminar Details
For Whom

The workshop is intended for senior managers, managers & professionals who wish to update their understanding of a wide range of legal issues that impact on their management duties and affect their responsibilities. You will benefit by being better placed to identify potential legal problems at an early stage and knowing how to act to minimise legal risks.

Date & Time
15th October 2009 - 9:00 am to 5:00 pm
* Registration 8:30 am

Venue
Park Premier, Excel World
# 338, T.B. Jayah Mw, Colombo 10

Investment
Rs. 6,500/- + 12% VAT
(Registration No. 114301744-7000)
Cheques to be drawn in favour of
'McQuire Rens & Jones (Pvt) Ltd' & crossed A/c payee

McQuire A True Partnership

2009 - 'Creating a Knowledge Economy'

Subject	:	Law for Non Lawyers
Description	:	The overall goal of the proposed workshop is to explore your basic legal knowledge on various business agreements used by organizations for business transactions and to understand the hidden issues created by such agreements before the parties enter into the agreement in specific this workshop intends to cover
Contact	:	McQuire Rens & Jones (Pvt) Ltd 5 833 100 / 5 836 888

Previous News Letters

Finance for Non Finance Managers

If You Do Not Take Care of Your Customers

Building A Strategic Brand Plan

Diploma for Secretaries

Bachelors & Masters Degrees through blended learning

Catch Knowledge

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(over 8 yrs of delighting IT solutions)
#3A, Dharmaraja Mawatha,
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: +94 11 58 555 19
: +94 11 58 316 22
: +94 11 25 055 36
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: www.catch.lk

	www.mynews.lk
Indonesian police detaine about 260 Sri Lankan migrants

Bottom Line

Thinking skills
Everybody has thinking skills, but few use them effectively. Effective thinking skills cannot be studied, but must be built up over a period of time. Good thinkers see possibilities where others see only dead-ends. If you're not a good thinker, start now by developing habits that make you ask yourself questions as you read. Talk to other students who you feel are good thinkers. Ask them what it is they do when they think critically or creatively. Often times, you can pick up valuable insights to help you become a better thinker.

Finance for Non Finance Managers (Newsletter CK1 - 5th Oct) ... CLICK for details

2009-10-05T03:31:25Z

designed to highlight those important aspects of financial management ...

Comments from previous Finance for non finance Manager workshops

"Ideal workshop for non finance people attached to any organisation"
A. Elangasinghe I BASF Finlay (Pvt) Ltd

"We had an opportunity to learn new systems of Accounting and Management Decisions"
K. Sivarajah I CML MTD Construction Ltd

"Very good and valuable ideas"
Ashan Silva I Mclarence Shipping

"A good programme that is useful to all managers irrespective of their designations"
Paul De Silva I Flintec (Pvt) Ltd

"Very good workshop, which made us aware"
Shiyami Cumines I Mediline Books

Why participate in this Programme ?

It is no secret that all organisations essentially exist to create value to their shareholders. Thus shareholder wealth creation, is undoubtedly the primary purpose of any organisation. It is therefore essential that all managers understand how each of their own activities, in their respective areas affect the financial performance of the overall organisation. Thus a good understanding of day-to-day financial management is something that is essential for every manager.

This programme is designed to highlight those important aspects of financial management and management accounting that non-financial mangers should also appreciate, if they are to be more effective in their contribution of improving the ultimate bottom-line. Thus this programme will equip the participants with those important financial management and management accounting skills that are required of any line manager so as to appreciate how their own efforts have an impact on the financial position of that organisation.

Programme Outline

Understanding Financial Statements and their contents
Interpretation of Financial Statements - Ratio Analysis
Difference between 'Cash' and 'Profit'
Importance of Good Financial Management
Different aspects of Financial Management including Working Capital Management
Understanding & Managing the 'Working Capital Cycle'
Understanding the nature and behaviour of different types of Costs
How to Monitor & Control Costs / Overheads
Understanding the importance of Cash Flow Forecasting / Cash Flow Statements
Credit Evaluation and Credit Control
Corporate Risk Management & Customer Account Profitability (CAP)
Principles of Marginal Costing & their use in Business Decision Making
Evaluating Investment Projects using Investment Appraisal Techniques

Facilitator

Mario Fonseka FCMA, Dip M (UK), FSCMA, MBA (Merit)
Corporate Trainer & Management Consultant

Date & Time	08th October '09 \| 9.00 am to 5:00 pm (Registration 8:30 am)
Venue	Park Premier, Excel World, # 338, T.B. Jayah Mw, Colombo 10
Investment	Rs. 6,250/- + 12% V.A.T (Registration No. 114347850-7000) Cheques to be drawn in favour of 'Rens Global Learning (Pvt) Ltd' & crossed A/c payee

& register your seat today!

Organised By -
Rens Global Learning (Pvt) Ltd
T. +94 11 5 749 000 F. +94 11 5 323 999 | # 17/37, 1/1 Jesmine Park Nawala

A Subsidiary of McQuire Rens & Jones (Pvt) Ltd

We Accept Amex, Visa & Master Card

Subject	:	Finance for Non Finance Managers
Description	:	Why participate in this Programme ? It is no secret that all organisations essentially exist to create value to their shareholders. Thus shareholder wealth creation, is undoubtedly the primary purpose of any organisation. It is therefore essential that all managers understand how each of their own activities, in their respective areas affect the financial performance of the overall organisation. Thus a good understanding of day-to-day financial management is something that is essential for every manager.
Contact	:	Rens Global Learning (Pvt) Ltd 072 7 002 002

Previous News Letters

If You Do Not Take Care of Your Customers

Building A Strategic Brand Plan

Diploma for Secretaries

Bachelors & Masters Degrees through blended learning

Education and Career Fair 2009

Catch Knowledge

Powered By
Inotrend International
(over 8 yrs of delighting IT solutions)
#3A, Dharmaraja Mawatha,
Alfred House Avenue,
Colombo 03, Sri Lanka

T
T
F
E
W

: +94 11 58 555 19
: +94 11 58 316 22
: +94 11 25 055 36
: info@catch.lk
: www.catch.lk

	www.mynews.lk
US responds to Sri Lanka protest over Clinton remark

Bottom Line

The value of a schedule Before you even begin to think about the process of studying, you must develop a schedule. If you don't have a schedule or plan for studying, then you will not have any way of allocating your valuable time when the unexpected comes up. A good, well thought out schedule can be a lifesaver. It's up to you to learn how develop a schedule that meets your needs, revise it if necessary, and most important, follow it.

If You Do Not Take Care of Your Customers (Newsletter CK1 - 24th Sep) ... CLICK for details

2009-09-24T04:58:31Z

If You Do Not Take Care of Your Customers, someone else will... Read with images

06th October �09 | Park Premier, Excel World

Objectives

- Have a common understanding of what exceptional customer care looks like, and gain tips and tactics to demonstrate this level of service
- How to recognize what customers expect in terms of customer service and the implications if that standard is not met
- Appreciate the �life time� value of a customer to the organisation
- Understand the importance in delivering exceptional customer service
- Be able to maximize the opportunity given by a complaining customer
- Understand how branded services and products affect customer loyalty

Programme Outline

- Key steps for customer service excellence
- Customers role in business growth and sustainability
- Dealing with angry & difficult customers
- Building lasting partnerships with customers
- Opportunities to strengthen customer care
- Brand Image & its impact on customer buying behavior

Trainers

Nalin Jayasuriya
Managing Director & CEO
McQuire Rens Group of Companies

Yasas Hewage
Assistant Vice President,
Head Branch Strategy & Sales
NDB Bank

Mario Fonseka
Corporate Trainer &
Management Consultant

Enroll today!

Call 5 833 100 / 5 836 888

or visit us on-line at

For Whom
Professionals, Managers and Executives
in the fields of Marketing,
Sales & Customer Service

Date & Time
06th October �09 | 9.00 am to 5.00 pm
* Registration 8:30 am

Venue
Park Premier, Excel World
# 338, T.B. Jayah Mw, Colombo 10

Investment
Rs. 7,000/- + 12% VAT
(Registration No. 114347850-7000)
Cheques to be drawn in favour of
�McQuire Rens & Jones (Pvt) Ltd� & crossed A/c payee

Organised By
McQuire Rens & Jones (Pvt) Ltd
# 17 / 37 Jesmine Park, Nawala, Sri Lanka
�2009 McQuire Rens & Jones. All Rights Reserved.

McQuire A True Partnership

2009 - �Creating a Knowledge Economy�

e-Newsletter in brief

Subject	:	If You Do Not Take Care of Your Customers
Description	:	Key steps for customer service excellence, Customers role in business growth and sustainability, Dealing with angry & difficult customers, Building lasting partnerships with customers, Opportunities to strengthen customer care, Brand Image & its impact on customer buying behavior
Contact	:	McQuire Rens & Jones (Pvt) Ltd 5 833 100 / 5 836 888

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-	Building A Strategic Brand Plan
-	Diploma for Secretaries
-	Bachelors & Masters Degrees through blended learning
-	Education and Career Fair 2009
-	Be a Project Management Professional \| Singapore Informatics

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Bottom Line

Satisfied customers are more likely to be loyal customers

There is growing evidence to support the theory that the more satisfied a customer is the more loyal they will be, however customers have to be exceptionally satisfied before they enter the loyalty zone.

Building A Strategic Brand Plan (Newsletter CK1 - 23rd Sep) ... CLICK for details

2009-09-23T02:40:18Z

Building A Strategic Brand Plan ...

30th September �09 | Park Premier, Excel World

Why participate in this Workshop?

Branding is fast becoming recognised as �the� management philosophy and a critical agenda in corporate excellence. For years branding was predominant in fast moving consumer goods markets and today it has spread to all other types of business markets.

With such an important imperative, today the opportunities available for marketers to study specialised course units in branding are indeed rare. This Workshop attempts to bridge this gap to a greater extent.

The main aim of this Workshop is to equip participants with sufficient strategic and tactical insights into the strategic Brand Planning process which will support the overall marketing plan.

Areas Covered

- Understand the diverse interpretations of the meaning of a brand
- Appreciate how consumers choose brands
- Understand how brands satisfy social and psychological needs of stakeholders
- Relate branding as a tool to develop competitive advantage
- Understand the influence of a brand vision in the brand planning process
- Understand the aspects to consider in auditing the brand sphere
- Set brand objectives
- Understand how to manage brands over their life cycles
- Develop the brand essence
- Develop and sustain added values in brands
- Relate considerations in implementation and evaluation of brands
- Appreciate nuances in B2B brands, service brands and retail brands
- Appreciate the typical functions performed by a brand manager
- Relate the effective personality traits of an effective brand manager

Trainer

Lewie Diasz
Chartered Marketer, CIM (UK), MCIM, Certified Professional Marketer (Asia Pacific), MBA (Wales)
Chief Manager
American Express Cards & Consumer Assets - Nations Trust Bank

Workshop Details

For Whom	Managers interested in branding, marketing, new products development, marketing research, advertising, customer service, as well as entrepreneurs and professionals who wish to keep up with the latest trends in brand management & development
Date & Time	30th September �09 \| 9.00 am to 5.00 pm (Registration 8.30 am)
Venue	Park Premier, Excel World, # 338, T.B. Jayah Mw, Colombo 10
Investment	Rs. 6,250/- + 12% V.A.T (Registration No. 114347850-7000) Cheques to be drawn in favour of �Rens Global Learning (Pvt) Ltd� & crossed A/c payee

& register your seat today!

Organised By -
Rens Global Learning (Pvt) Ltd
T. +94 11 5 749 000 F. +94 11 5 323 999 | # 17/37, 1/1 Jesmine Park Nawala
�2009 Rens Global Learning. All Rights Reserved.

A Subsidiary of McQuire Rens & Jones (Pvt) Ltd

e-Newsletter in brief

Subject	:	Building A Strategic Brand Plan
Description	:	Branding is fast becoming recognised as �the� management philosophy and a critical agenda in corporate excellence. For years branding was predominant in fast moving consumer goods markets and today it has spread to all other types of business markets.
Contact	:	Rens Global Learning (Pvt) Ltd +94 11 5 749 000

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Previous e-Newsletters

-	Diploma for Secretaries
-	Bachelors & Masters Degrees through blended learning
-	Education and Career Fair 2009
-	Be a Project Management Professional \| Singapore Informatics
-	English Course @ Oxford College

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T	:	+94 11 58 316 22
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Studying in a soft chair or on a cushy bed may not be the best strategy. When relaxing in an extremely comfortable position the mind and body tends to wonder off. Active learning may require you to sit on the edge of your chair while studying. If you wake up your body, then you will wake up your mind.

Diploma for Secretaries (Newsletter CK1 - 22nd Sep) ... CLICK for details

2009-09-22T06:29:51Z

Diploma for Secretaries ...

Diploma for

Secretarial Administrative Practice
Stage II - (Diploma Course)

Duration
Time
Commencement
Course Fee
Admission Fee

06 Months
Sunday 1400 hrs - 1700 hrs
October 11/2009
Rs.22,500/=
Rs.2,500/=
Payable in instalments


	Course contents * Structure of Business * Office Organization & Secretarial Practice * Communication * Business Enviornment * Personal Grooming & Personality Development * Assignments

Achieve Professional ExcellenceThrough
Academy for
Administrative Professionals

Secretaries.

London Chamber of Commerce & Industry
Private Secretary's Diploma (International Qualification)
Member
London Chamber of Commerce & Industry (UK),
Institute of Professionally Qualified Secretaries, (U.K)

Contact
ceo@aapsl.net
aapslnet@gmail.com
jsunethra@hotmail.com
0777681781/ 0777761155

Course Venue
SIPNA, 27/5, Melbourne Avenue,
Colombo 04.

e-Newsletter in brief

Subject	:	Diploma for Secretaries
Description	:	Secretarial Administrative Practice Stage II - (Diploma Course) : Duration - 06 Months,Time - Sunday 1400 hrs - 1700 hrs, Commencement - October 11/2009, Course Fee - Rs.22,500/=, Admission Fee - Rs.2,500/=, Payable in instalments
Contact	:	Academy for Administrative Professionals 0777681781/ 0777761155

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Bottom Line

Being flexible in terms of where you will work and even the starting salary that you will accept will also help you to land a dream job in the secretarial field. Remember that once you are a secretary it will be easy to move onwards and upwards, so even if the salary looks low to begin with, do not dismiss it. Once you have got your foot in the door, then you will find that more doors open for you and that perfect job is yours!

Previous e-Newsletters

-	Bachelors & Masters Degrees through blended learning
-	Education and Career Fair 2009
-	Be a Project Management Professional \| Singapore Informatics
-	English Course @ Oxford College
-	Service Oriented Architecture Workshop

Catch Knowledge

T	:	+94 11 58 555 19
T	:	+94 11 58 316 22
F	:	+94 11 25 055 36
E	:	catch@srilankamails.com
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Inotrend International
(over 7 yrs of IT solutions)
#3A, Dharmaraja Mawatha,
Alfred House Avenue,
Colombo 03, Sri Lanka

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Free in-home wireless broadband service from Google

by My News Sri Lanka

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Bachelors & Masters Degrees through blended learning (Newsletter CK1 - 15th Sep) ... CLICK for details

2009-09-15T00:08:33Z

Bachelors & Masters Degrees through blended learning...

Bachelors & Masters Degrees

through blended learning

POST GRADUATE COURSES
MBA- University of Wales, UK
MSc in Business Information Technology University of Wales, UK

Undergraduate Courses
BSc (Hons) in Computing University of Portsmouth, UK
BSc (Hons) in Technology Management & Computing University of Portsmouth, UK
BSc in Computing University of Portsmouth, UK
BSc ( Hons) in Business Administration ( Marketing) University of Wales, UK

2nd Floor. Liberty Plaza, Colombo 03
Tel : 2564796-7 , 4710650 Fax : 2467670
www.informaticseducation.com, www.singaporeinformatics.lk, www.purpletrain.com
enquiries@singaporeinformatics.lk

e-Newsletter in brief

Subject	:	Bachelors & Masters Degrees through blended learning
Description	:	Registrations now open : Post Graduate Courses & Undergraduate Courses
Contact	:	Singapore Informatics 2564796-7 , 4710650

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Previous e-Newsletters

-	Education and Career Fair 2009
-	Be a Project Management Professional \| Singapore Informatics
-	English Course @ Oxford College
-	Service Oriented Architecture Workshop
-	MSc. in IT & M \| Keele University UK

Catch Knowledge

T	:	+94 11 58 555 19
T	:	+94 11 58 316 22
F	:	+94 11 25 055 36
E	:	catch@srilankamails.com
W	:	www.srilankamails.com

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#3A, Dharmaraja Mawatha,
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Open source software projects : University of Moratuwa becomes WorldWorld's Hot Spot ...

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Education and Career Fair 2009 (Newsletter CK1 - 11th Sep) ... CLICK for details

2009-09-11T02:35:51Z

Gateway to your future | Education and Career Fair 2009...

Plan your higher Education in SRI LANKA, AUSTRALIA, UK, USA, SINGAPORE, MALAYSIA or INDIA. Meet and discuss with representatives from Leading Educational Institutes and Universities under one roof at SLECC.

CLICK for Details

e-Newsletter in brief

Subject	:	Education and Career Fair 2009
Description	:	Plan your higher Education in SRI LANKA, AUSTRALIA, UK, USA, SINGAPORE, MALAYSIA or INDIA. Meet and discuss with representatives from Leading Educational Institutes and Universities under one roof at SLECC.
Contact	:	*Sri Lanka Exhibition & Convention Centre (SLECC)* Opposite Lake House.

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Previous e-Newsletters

-	English Course @ Oxford College
-	Service Oriented Architecture Workshop
-	MSc. in IT & M \| Keele University UK
-	LCCI International Qualification
-	Bachelor of Information Technology \| Pathe Academy

Catch Knowledge

T	:	+94 11 58 555 19
T	:	+94 11 58 316 22
F	:	+94 11 25 055 36
E	:	catch@srilankamails.com
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Inotrend International
(over 7 yrs of IT solutions)
#3A, Dharmaraja Mawatha,
Alfred House Avenue,
Colombo 03, Sri Lanka

Delighting Solutions

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Sri Lankan Foreign Secretary denied a UK visa

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Bottom Line

Study Abroad
Every year, thousands of international students consider studying abroad to pursue a university degree, with the hope of better educational and work opportunities in the future. However, obtaining a university degree overseas requires careful planning and research to make sure the experience is right for you.

Be a Project Management Professional | Singapore Informatics (Newsletter CK2 - 10th Sep) ... CLICK for details

2009-09-10T11:00:00Z

Become a Project Management Professional | Singapore Informatics ...

The Pioneer & The Leader
in Project Management Professional Certification
Training in Sri Lanka announces the next Training - Aug. 2009

The course
This interactive Project Management training program will take you through the global standards of Project Management from basic project management principles to advanced project management principals and practices.Program will include case studies,group as well as practical exam questions.

For Whom
This course is designed to equip the participants from the different industries\ services with required knowledge and skills set to effective manage projects as well as other necessary training for you to obtain be PMP certification. The PMP designation following your name tells current and potential employers that you have a solid foundation of project management knowledge that can be readily applied in the workplace.

The company
Singapore Informatics Professional Skills Development Center (PSD) a member of informatics Holding Singapore the only REP (Registered Education Provider) in Sri Lanka for Project Management Institute, USA, which is the largest Project Management body in the world with over 200,000 members is committed to bring you the latest Project Management and would conduct preparatory course for new PMP exam.

Conducted by
Dr. Madhu Fernando
Project Management Institute
USA, Certified
Project Management Professional (PMP)

M.Eng.RMIT
University, Austrailia,
Graddip.Bus,AIE,
Austrailia
Member of Austrailian Institute
of Management
Founder/ Director and
Former CEO Sri Lankan Chapter
of Project Management
Institute USA

Supported by

Mr. Ajith Ranasinghe PMP,
Mr. Anura Kuragama PMP,
[Representative Exams -
PMI Sri Lanka Chapter]
Mr. Pasan Manukith PMP and
Mr. Fazly Jabber PMP

2nd Floor,
Liberty Plaza,
Colombo 03.
Tel: 2564796-7,4710650

www.singaporeinformatics.lk
www.informaticseducation.com

e-Newsletter in brief

Subject	:	Be a Project Management Professional \| Singapore Informatics
Description	:	This interactive Project Management training program will take you through the global standards of Project Management from basic project management principles to advanced project management principals and practices.Program will include case studies,group as well as practical exam questions.
Contact	:	Singapore Informatics 2564796-7,4710650

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Previous e-Newsletters

-	Total Immersion Course In English
-	Service Oriented Architecture Workshop
-	MSc. in IT & M \| Keele University UK
-	LCCI International Qualification
-	Bachelor of Information Technology \| Pathe Academy

Catch Knowledge

T	:	+94 11 58 555 19
T	:	+94 11 58 316 22
F	:	+94 11 25 055 36
E	:	catch@srilankamails.com
W	:	www.srilankamails.com

Inotrend International
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#3A, Dharmaraja Mawatha,
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Bottom Line

Planning
It�s hard to overestimate the importance of proper planning. In general, project failures can most often be traced back to deficiencies in the planning process. There are three major deliverables from the project planning process � the Project Definition, the work plan, and the project management procedures.